Refund & Cancellation Policy

In the event that you are no longer satisfied with our services, you can request a refund or cancel your project.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Refunds are applicable on the actual amount only quoted in the proposal, any promotional discounts will be void. Following policies are applicable.

First Design Option

You can request a full refund only during this stage within 48 hours of initial delivery (20% Processing Fee will be incurred)

After Initial Designs

No refund applicable if revisions are requested on initial design options or if you requested for additional designs. If there is no feedback from the client’s end after 7 Days of design delivery, the design will be deemed approved. Design includes all services like the logo, company profile, website, etc.

Development Phase

No refunds are applicable at this stage

Template Based Design

No refund is applicable on template based website. Cancellation of a project by the client entitles California Media LLC to claim a refund for any work already carried out, including for any sample work or mock-ups made for the customer. Your refund will be processed within 45 working days after the approval from Finance department.

Project Brief Forms

It is your responsibility to fill out the creative brief forms to the best of your knowledge and insight. If you require a longer time to fill those forms, your project completion date will be affected.

Integrations / 3rd Party Accounts

You will be responsible to provide us 3rd party account/integrations such as those required for emailing, shipping and online merchant to accept payments.

Graphics & Photographs

If you want us to use your own proprietary photographs or images, you should supply those graphics files in an editable, vector digital format. You should supply photographs in a high-resolution digital format. If you choose to use stock photographs, we will provide stock photographs. Cost of stock pictures are included in the project price.

Content Management

Unless specified in the proposal, we’re not responsible for inputting text or images into your content management system or creating out of scope page on your website. You will be responsible for entering the products into the system through CMS by your own. Initially, we will enter some content for you for reference purposes.

Term & Termination

If you wish to cancel your service please contact your Account Manager. Any applicable fee incurred will be invoiced and your project files will not be transferred along with source code. All the source code and files will be considered as California Media LLC Property until final payment is made. Failure to send back a signed copy of the contractor comments proposed amendments to the draft agreement within 7 days signals the terms and conditions are deemed accepted.

Security

The Client must immediately inform California Media LLC if there is any reason to believe that a user ID or password has been or is likely to be compromised or used in an unauthorized way. California Media LLC reserves the right to suspend access to the Service if at any time we consider that there is or is likely to be a breach of security

Displaying Our Work

We reserve the right to display all aspects of our creative work, including sketches, work-in-progress designs and the completed project on our portfolio and in articles on websites, in magazine articles and in books unless explicitly instructed by you otherwise.

DISPLAYING DESIGN AND DEVELOPED BY “CALIFORNIA MEDIA LLC” We reserve the right to display design and developed by California Media LLC (www.californiamediauae.com) footer or any other aspects of our creative work, domain name, website unless explicitly instructed by you otherwise.

Confidentiality

We agree not to disclose or otherwise make available to anyone confidential information relating to your website.

GDPR

California Media LLC follows the GDPR Policy for the user’s data.

Surcharge On Delays

It is your responsibility to provide timely feedback on designs and development options provided to you. Delays in response will incur surcharge

DAYS POLICY

  • No response for 7 days or more — Project will be paused. You will be provided the new timeline of projects upon contacting us.
  • No response for 15 days or more — The project will be paused. AED 500 charge when the project is resumed.
  • No response for 30 days or more — The project will be paused. New project quotation + AED 1500 charge will be applied.

Cancellation

No cancellations are allowed after making the payment.

DISCLAIMER: All third-party company names, brand names, trademarks showed on the website are the property of their particular proprietors. California Media LLC has no impact on third-party material that is being shown on the website. We are likewise not in charge of any similarity with any other material on the internet. These portfolios and contextual analysis are real however praiseworthy; the genuine names, plans, usefulness, content and details/certainties may differ from actual projects.

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